/* ============================================================
   IT-Services Neumann — Ticketsystem
   Design-Tokens
   ============================================================ */
:root {
  /* Markenfarben (aus dem Logo) */
  --color-graphite:        #4B4949;
  --color-graphite-dark:   #2E2D2D;
  --color-graphite-darker: #232222;
  --color-green:           #7FBA27;
  --color-green-deep:      #5C8F1C;
  --color-green-tint:      #EAF4DC;

  /* Neutrale Basis */
  --color-paper:      #F5F6F2;
  --color-surface:    #FFFFFF;
  --color-border:     #E3E1DB;
  --color-border-strong: #CFCDC5;
  --color-text:       #2B2A28;
  --color-text-muted: #6E6B66;
  --color-text-faint: #9A968F;

  /* Statusfarben — bewusst getrennt von den Markenfarben,
     damit Status auf einen Blick von "Marke" unterscheidbar bleibt */
  --color-amber:      #B9791A;
  --color-amber-tint: #FBF1DE;
  --color-blue:       #3D6FB4;
  --color-blue-tint:  #E7EFF9;
  --color-violet:     #7A5FB0;
  --color-violet-tint:#EFE9F7;
  --color-danger:     #C0463A;
  --color-danger-tint:#FBEAE7;

  /* Typografie */
  --font-display: 'Archivo', sans-serif;
  --font-body:    'IBM Plex Sans', sans-serif;
  --font-mono:    'IBM Plex Mono', monospace;

  /* Form */
  --radius-sm: 6px;
  --radius-md: 10px;
  --radius-lg: 18px;
  --shadow-card: 0 1px 2px rgba(35,34,34,.06), 0 1px 0 rgba(35,34,34,.04);
  --shadow-panel: 0 12px 32px rgba(35,34,34,.14);
}

/* ============================================================
   Reset & Basis
   ============================================================ */
* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font-family: var(--font-body);
  background: var(--color-paper);
  color: var(--color-text);
  font-size: 15px;
  line-height: 1.55;
}
h1, h2, h3 {
  font-family: var(--font-display);
  font-weight: 800;
  letter-spacing: -0.01em;
  color: var(--color-graphite-dark);
  margin: 0 0 .5em;
}
h1 { font-size: 1.6rem; }
h2 { font-size: 1.2rem; }
a { color: var(--color-green-deep); }
a:hover { color: var(--color-graphite-dark); }
:focus-visible {
  outline: 2px solid var(--color-green);
  outline-offset: 2px;
}
@media (prefers-reduced-motion: reduce) {
  * { animation: none !important; transition: none !important; }
}

/* ============================================================
   Markenleiste (feine Signal-Linie, referenziert das Cloud-Icon
   im Logo: ein "Signal", das durch das System läuft)
   ============================================================ */
.brand-rule {
  height: 3px;
  background: linear-gradient(90deg, var(--color-green) 0%, var(--color-green) 18%, transparent 55%);
}

/* ============================================================
   Topbar (eingeloggter Bereich)
   ============================================================ */
header.topbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: var(--color-graphite-dark);
  color: #fff;
  padding: 0 28px;
  height: 64px;
}
header.topbar .brand {
  display: flex;
  align-items: center;
  gap: 12px;
  text-decoration: none;
  color: #fff;
}
header.topbar .brand img {
  height: 38px; width: auto; display: block;
}
header.topbar .brand-tagline {
  font-size: .72rem; color: #9C9A94; padding-left: 12px;
  border-left: 1px solid rgba(255,255,255,.15);
  text-transform: uppercase; letter-spacing: .04em;
}
header.topbar .topbar-right {
  display: flex;
  align-items: center;
  gap: 20px;
  font-size: .9rem;
}
header.topbar .topbar-right a {
  color: #E7E5E0;
  text-decoration: none;
  padding: 6px 10px;
  border-radius: var(--radius-sm);
}
header.topbar .topbar-right a:hover { background: rgba(255,255,255,.08); color: #fff; }

main { max-width: 1040px; margin: 0 auto; padding: 32px 24px 64px; }

/* ============================================================
   Auth-Seiten: Split-Screen mit Markenpanel
   ============================================================ */
.auth-shell {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 1fr 1fr;
}
.auth-panel {
  background:
    radial-gradient(circle at 15% 20%, rgba(127,186,39,.25), transparent 45%),
    linear-gradient(160deg, var(--color-graphite-darker), var(--color-graphite-dark));
  color: #fff;
  padding: 56px 48px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}
.auth-panel img.logo {
  height: 52px; width: auto; margin-bottom: 48px;
}
.auth-panel h2 {
  color: #fff;
  font-size: 1.7rem;
  max-width: 20ch;
  line-height: 1.25;
}
.auth-panel p { color: #C9C7C1; max-width: 34ch; }
.auth-panel ul { list-style: none; padding: 0; margin: 28px 0 0; display: flex; flex-direction: column; gap: 14px; }
.auth-panel li {
  display: flex; align-items: baseline; gap: 10px;
  font-size: .92rem; color: #E7E5E0;
}
.auth-panel li::before {
  content: '';
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--color-green);
  flex: none;
  transform: translateY(-2px);
}
.auth-panel .foot { font-size: .78rem; color: #8B8983; }

.auth-form-side {
  display: flex; align-items: center; justify-content: center;
  padding: 40px 24px;
}
.auth-box {
  width: 100%;
  max-width: 380px;
}
.auth-box .mobile-logo { display: none; }
.auth-box h1 { font-size: 1.5rem; }
.auth-box > p.lede { color: var(--color-text-muted); margin-top: -8px; margin-bottom: 24px; font-size: .92rem; }

@media (max-width: 860px) {
  .auth-shell { grid-template-columns: 1fr; }
  .auth-panel { display: none; }
  .auth-box .mobile-logo { display: block; height: 32px; margin: 0 auto 24px; }
}

/* Schlichte zentrierte Variante für sekundäre Auth-Seiten
   (Passwort vergessen, Reset, Verifizierung) */
.auth-centered {
  min-height: 100vh;
  display: flex; align-items: center; justify-content: center;
  padding: 24px;
}
.auth-centered .auth-box {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-panel);
  padding: 40px;
}
.auth-centered .auth-box img.logo { height: 32px; margin-bottom: 24px; }

/* ============================================================
   Formulare
   ============================================================ */
label { display: block; font-size: .85rem; font-weight: 600; color: var(--color-graphite); margin-bottom: 16px; }
input[type=text], input[type=email], input[type=password], input[type=number],
textarea, select {
  width: 100%;
  font-family: var(--font-body);
  font-size: .95rem;
  padding: 10px 12px;
  margin-top: 6px;
  border: 1px solid var(--color-border-strong);
  border-radius: var(--radius-sm);
  background: var(--color-surface);
  color: var(--color-text);
  transition: border-color .15s, box-shadow .15s;
}
input:focus, textarea:focus, select:focus {
  border-color: var(--color-green);
  box-shadow: 0 0 0 3px var(--color-green-tint);
  outline: none;
}
textarea { resize: vertical; font-family: var(--font-body); }
fieldset { border: 1px solid var(--color-border); border-radius: var(--radius-md); padding: 16px 18px; margin: 0 0 20px; }
legend { font-family: var(--font-display); font-weight: 700; font-size: .85rem; padding: 0 8px; color: var(--color-graphite); }

.btn, button {
  font-family: var(--font-body);
  font-weight: 600;
  background: var(--color-green);
  color: #1E2A0E;
  border: none;
  padding: 11px 22px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  font-size: .92rem;
  transition: background .15s, transform .1s;
}
.btn:hover, button:hover { background: var(--color-green-deep); color: #fff; }
.btn:active, button:active { transform: translateY(1px); }

.error {
  background: var(--color-danger-tint);
  color: var(--color-danger);
  border: 1px solid #EFC9C3;
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  font-size: .88rem;
  margin-bottom: 16px;
}

/* ============================================================
   Ticket-Übersicht
   ============================================================ */
.page-header {
  display: flex; justify-content: space-between; align-items: flex-end;
  margin-bottom: 20px; flex-wrap: wrap; gap: 12px;
}
.page-header h1 { margin-bottom: 2px; }

.ticket-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--color-surface);
  border-radius: var(--radius-md);
  overflow: hidden;
  box-shadow: var(--shadow-card);
  border: 1px solid var(--color-border);
}
.ticket-table th {
  text-align: left;
  font-family: var(--font-body);
  font-size: .72rem;
  text-transform: uppercase;
  letter-spacing: .06em;
  color: var(--color-text-faint);
  font-weight: 600;
  padding: 12px 16px;
  border-bottom: 1px solid var(--color-border);
  background: #FAFAF8;
}
.ticket-table td {
  padding: 13px 16px;
  border-bottom: 1px solid var(--color-border);
  font-size: .9rem;
  vertical-align: middle;
}
.ticket-table tr:last-child td { border-bottom: none; }
.ticket-table tr:hover td { background: var(--color-green-tint); }

/* "Geräte-Label"-Signatur: Ticket-Nummern wie eine Seriennummer/
   Geräte-Kennzeichnung dargestellt — passend zum Mac/iPhone-Fachgebiet */
.ticket-id {
  font-family: var(--font-mono);
  font-size: .78rem;
  letter-spacing: .03em;
  background: var(--color-paper);
  border: 1px solid var(--color-border-strong);
  border-radius: 5px;
  padding: 3px 8px;
  color: var(--color-graphite);
  white-space: nowrap;
}

/* ============================================================
   Status- & Prioritäts-Chips
   ============================================================ */
.status {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: .76rem;
  font-weight: 600;
  white-space: nowrap;
}
.status::before { content: ''; width: 6px; height: 6px; border-radius: 50%; }

.status-open             { background: var(--color-amber-tint);  color: var(--color-amber); }
.status-open::before     { background: var(--color-amber); }
.status-in_progress      { background: var(--color-blue-tint);   color: var(--color-blue); }
.status-in_progress::before { background: var(--color-blue); }
.status-waiting_customer { background: var(--color-violet-tint); color: var(--color-violet); }
.status-waiting_customer::before { background: var(--color-violet); }
.status-waiting_parts    { background: #EFEDE8; color: var(--color-text-muted); }
.status-waiting_parts::before { background: var(--color-text-faint); }
.status-resolved         { background: var(--color-green-tint);  color: var(--color-green-deep); }
.status-resolved::before { background: var(--color-green); }
.status-closed           { background: #EFEDE8; color: var(--color-text-faint); }
.status-closed::before   { background: var(--color-border-strong); }

/* ============================================================
   Ticket-Verlauf (Chat-artiger Thread)
   ============================================================ */
.thread { display: flex; flex-direction: column; gap: 14px; margin: 24px 0; }
.message {
  padding: 14px 18px;
  border-radius: var(--radius-md);
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  box-shadow: var(--shadow-card);
}
.msg-customer { background: var(--color-surface); border-left: 3px solid var(--color-border-strong); }
.msg-staff    { background: var(--color-green-tint); border-left: 3px solid var(--color-green); }
.msg-internal { background: var(--color-amber-tint); border-left: 3px solid var(--color-amber); border-style: dashed; }
.msg-meta {
  font-family: var(--font-mono);
  font-size: .72rem;
  color: var(--color-text-faint);
  margin-bottom: 8px;
  letter-spacing: .01em;
}
.msg-meta strong { font-family: var(--font-body); color: var(--color-graphite); font-weight: 600; }
.msg-body { font-size: .92rem; color: var(--color-text); }
.msg-attachments { margin-top: 10px; display: flex; gap: 10px; flex-wrap: wrap; }
.msg-attachments a {
  font-family: var(--font-mono);
  font-size: .78rem;
  color: var(--color-graphite);
  text-decoration: none;
  background: var(--color-surface);
  border: 1px solid var(--color-border-strong);
  padding: 5px 10px;
  border-radius: 5px;
}
.msg-attachments a:hover { border-color: var(--color-green); color: var(--color-green-deep); }

.reply-form {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 20px;
  box-shadow: var(--shadow-card);
}

/* ============================================================
   Admin: zweispaltiges Ticket-Layout
   ============================================================ */
.admin-ticket-layout { display: grid; grid-template-columns: 2fr 1fr; gap: 28px; align-items: start; }
.meta-column {
  background: var(--color-surface);
  padding: 20px;
  border-radius: var(--radius-md);
  border: 1px solid var(--color-border);
  box-shadow: var(--shadow-card);
  position: sticky;
  top: 24px;
}
.meta-column h3 {
  font-size: .72rem; text-transform: uppercase; letter-spacing: .06em;
  color: var(--color-text-faint); font-weight: 700; margin: 0 0 8px;
}
.meta-column ul { list-style: none; padding: 0; margin: 0 0 20px; display: flex; flex-direction: column; gap: 6px; font-size: .87rem; }

@media (max-width: 860px) {
  .admin-ticket-layout { grid-template-columns: 1fr; }
  .meta-column { position: static; }
}

.filters { display: flex; gap: 4px; margin: 4px 0 20px; flex-wrap: wrap; }
.filters a {
  text-decoration: none;
  font-size: .82rem;
  padding: 6px 12px;
  border-radius: 999px;
  color: var(--color-text-muted);
  border: 1px solid var(--color-border);
  background: var(--color-surface);
}
.filters a:hover { border-color: var(--color-green); color: var(--color-green-deep); }

/* ============================================================
   Geräte-Suche/-Auswahl (statt langer Dropdown-Liste)
   ============================================================ */
.device-picker-search { margin-bottom: 8px; }
.device-picker-list {
  max-height: 260px; overflow-y: auto;
  border: 1px solid var(--color-border); border-radius: var(--radius-sm);
  background: var(--color-surface);
}
.device-picker-option {
  display: flex; align-items: flex-start; gap: 8px;
  padding: 9px 10px; border-bottom: 1px solid var(--color-border);
  cursor: pointer; font-size: .85rem;
}
.device-picker-option:last-child { border-bottom: none; }
.device-picker-option:hover { background: var(--color-green-tint); }
.device-picker-option input[type=radio] { margin-top: 3px; flex: none; }
.device-picker-hint, .device-picker-empty {
  font-size: .8rem; color: var(--color-text-faint); margin-top: 8px;
}

/* ============================================================
   Navigations-Untermenüs (Dropdowns in der Topbar)
   ============================================================ */
.nav-dropdown { position: relative; display: inline-block; }
.nav-dropdown > .nav-dropdown-toggle {
  cursor: pointer; background: none; border: none;
  color: #E7E5E0; padding: 6px 10px; border-radius: var(--radius-sm);
  font-size: .9rem; font-family: var(--font-body);
  display: inline-flex; align-items: center; gap: 4px;
}
.nav-dropdown > .nav-dropdown-toggle::after { content: '▾'; font-size: .7em; opacity: .7; }
.nav-dropdown:hover > .nav-dropdown-toggle,
.nav-dropdown.open > .nav-dropdown-toggle { background: rgba(255,255,255,.1); color: #fff; }
.nav-dropdown .dropdown-panel {
  display: none;
  position: absolute; top: 100%; right: 0; margin-top: 2px;
  background: var(--color-surface); border: 1px solid var(--color-border);
  border-radius: var(--radius-md); box-shadow: var(--shadow-panel);
  min-width: 200px; padding: 6px; z-index: 80;
}
/* Kleine unsichtbare Brücke, damit die Maus vom Toggle zum Panel wandern kann,
   ohne dass das Menü dazwischen zuklappt */
.nav-dropdown::after {
  content: ''; position: absolute; top: 100%; left: 0; right: 0; height: 8px;
}
.nav-dropdown:hover .dropdown-panel,
.nav-dropdown.open .dropdown-panel,
.nav-dropdown:focus-within .dropdown-panel { display: block; }
.nav-dropdown .dropdown-panel a {
  display: block; padding: 9px 12px; border-radius: var(--radius-sm);
  color: var(--color-text); text-decoration: none; font-size: .87rem;
}
.nav-dropdown .dropdown-panel a:hover { background: var(--color-green-tint); color: var(--color-green-deep); }

/* ============================================================
   Kachel-Übersicht (Admin-Startseite)
   ============================================================ */
.stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 16px; margin: 20px 0 36px; }
.stat-card {
  background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-md);
  padding: 18px 20px; box-shadow: var(--shadow-card);
}
.stat-card .stat-value { font-family: var(--font-display); font-size: 2rem; font-weight: 800; color: var(--color-graphite-dark); }
.stat-card .stat-label { font-size: .82rem; color: var(--color-text-muted); margin-top: 2px; }
.stat-card.stat-warn .stat-value { color: var(--color-danger); }
.quick-links { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 32px; }
.quick-links a {
  display: block; background: var(--color-surface); border: 1px solid var(--color-border);
  border-radius: var(--radius-md); padding: 14px 18px; text-decoration: none; color: var(--color-text);
  font-size: .9rem; font-weight: 600; box-shadow: var(--shadow-card);
}
.quick-links a:hover { border-color: var(--color-green); color: var(--color-green-deep); }

/* ============================================================
   SLA-Badge
   ============================================================ */
.sla-badge {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 3px 9px;
  border-radius: 999px;
  font-family: var(--font-mono);
  font-size: .72rem;
  font-weight: 500;
  white-space: nowrap;
}
.sla-ontrack { background: var(--color-green-tint); color: var(--color-green-deep); }
.sla-atrisk  { background: var(--color-amber-tint); color: var(--color-amber); }
.sla-overdue { background: var(--color-danger-tint); color: var(--color-danger); }
.sla-done    { background: #EFEDE8; color: var(--color-text-faint); }

/* ============================================================
   Tags
   ============================================================ */
.tag-list { display: flex; flex-wrap: wrap; gap: 6px; }
.tag-chip {
  font-family: var(--font-body);
  font-size: .78rem;
  background: var(--color-paper);
  border: 1px solid var(--color-border-strong);
  color: var(--color-graphite);
  padding: 4px 10px;
  border-radius: 999px;
  cursor: pointer;
}
.tag-chip:hover { background: var(--color-danger-tint); color: var(--color-danger); border-color: #EFC9C3; }